How to Order

Placing an Order

Blank and Sample Orders
- Send an order form via email to orders@customexpress.com
- Call 970.978.8585 to place an order.

Imprint Orders - Standard Lead Times
-Send an order form via email to orders@customexpress.com
- Call 970.978.8585 to place an order.
-E-mail your purchase order as a PDF* to orders@customexpress.com

All artwork should be e-mailed to art@customexpress.com

Within two hours of receiving your order, CustomXPress will send you an Order Acknowledgement. Production time begins upon receipt of signed Order Approval Form, a 50% deposit is required on all orders, orders under $1500 require 100% payment before order is placed.

*E-mailed orders must be sent to the above e-mail addresses in the form of a PDF attachment; any other formats may result in processing delays. Artwork must be sent separately to the artwork e-mail addresses listed above.

Order Minimums

All imprinted orders require minimum quantities as listed throughout the website. Less than minimum orders will be accepted at a charge of US $45.00 (v) / CDN 49.50 (v) per imprint item ordered. Minimum quantity on clearance items is 12.

Order Cancellations

Orders can only be cancelled with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proof received prior to order cancellation.

Artwork Information – Free Art Manipulation*

When placing an order please submit your art@customexpress.com with the purchase order number in the subject line. This email address is automated for artwork only. Order information sent to this address will not be processed.

To prequalify artwork, or for artwork questions on new orders, email artinfo@customexpress.com. For artwork questions or changes on existing orders contact customer service (customerservice@customexpress.com).

*Artwork clean-up, touch-ups, typesetting, or resizing is free.

We require the following file types for these decorating methods:

Embroidery

For already digitized files, we require Tajima DST files. If digitizing services are required, please send in art in the acceptable file formats listed below for the other methods.

Photo Real/Domes

Please submit artwork in Adobe Illustrator vector format. Convert all text to outlines. If a placed/imported Adobe Photoshop type image is necessary, that original file should be included. The Photoshop file (TIF or JPG) should be at least 300 dpi resolution or higher and the art to size.

All Other Methods

Adobe Illustrator vector artwork is preferred. Please save as an .eps or .ai file. Be sure to convert all text to outlines. Unsupported art file formats: QuarkXpress, PageMaker, InDesign and Freehand.

Note: Microsoft Office programs (Microsoft Word, Microsoft Power Point, Excel, etc.) are not graphics programs and will not be recognized through art acceptance process Logo Placement and Sizing Information

Unless a specific size is indicated on your purchase order, CutomXPress will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.